Privacy Policy

Last updated: September 29, 2026

This policy explains how Tank Support handles the personal data of people who visit this website and request a quote, in accordance with the Brazilian General Data Protection Law (Law No. 13,709/2018, the LGPD). This page is a courtesy translation; the Portuguese version is the reference text.

1. Who is responsible for the data

Tank Support, headquartered at Rua Otávio Kelly, 331, sala 703, Niterói, RJ, Brazil, ZIP 24220-301. Contact for privacy matters: [email protected].

2. What data we collect

We collect only what you provide in the quote form or in contacts through WhatsApp and email:

• identification and contact data: name, company, job title, email and phone/WhatsApp;
• data about your project: type of equipment, deal type (purchase, rental or leasing), quantity, location, period of use, product transported, required certification, expected start date, industry and notes;
• data about the origin of the visit, when present in the access address (campaign parameters such as utm_source), so we know where the contact came from.

We do not request sensitive personal data. Please do not include it in the free-text fields.

3. What we use the data for

• to answer your quote request and move the commercial proposal forward;
• to contact you about the project you described;
• to keep a record of the negotiation and comply with legal and contractual obligations;
• to understand which promotion channels bring contacts.

4. Legal basis

We process the data to fulfill a request from you before a contract is formed (preliminary procedures related to a contract, art. 7, V of the LGPD), to comply with legal obligations (art. 7, II) and, for recording the origin of visits, on the basis of legitimate interest (art. 7, IX).

5. Who we share it with

We do not sell personal data. For the website and customer service to work, the data passes through:

• WhatsApp (Meta Platforms): when you submit the form, we open WhatsApp with your request filled in. The conversation follows WhatsApp's own rules;
• FormSubmit: a service that delivers a copy of your request to our sales email;
• Google Fonts: the website fonts are loaded from Google servers, which may record the visitor's IP address.

We may also share data with suppliers and partners strictly to quote and deliver the requested equipment, and with authorities when the law requires it.

Some of these services may store data outside Brazil. In such cases, we seek providers that offer an adequate level of protection.

6. How long we keep it

We keep the data for as long as needed to handle your request and the business relationship, and afterwards for the period required by law or for the regular exercise of rights. Contacts that do not turn into business may be deleted on your request or after a reasonable period without interaction.

7. Your rights

You may request, at any time: confirmation that we process your data, access, correction, anonymization, blocking or deletion of unnecessary data, portability, information about sharing and withdrawal of consent, where applicable. To do so, write to [email protected]. You may also complain to the Brazilian National Data Protection Authority (ANPD).

8. Security

We adopt reasonable technical and administrative measures to protect data against unauthorized access, loss and alteration. No method of transmission over the internet is completely secure, so we recommend not sending confidential information through the form.

9. Cookies and tracking

This website does not currently use advertising cookies or analytics tools. If that changes, this policy will be updated and, when necessary, a cookie notice will be shown.

10. Changes

We may update this policy. The date of the last update is at the top of the page.